🚨 Clinic Closed Friday, Sept 19​:  Sears Animal Hospital will be closed on Friday, Sept 19 for parking lot work. For safety, the building will not be accessible during this time.

 

If your pet has an emergency while we are closed, please reach out to your nearest emergency vet clinic. A list can be found on our Contact Us page.

 

New Patient Form

PLEASE NOTE: This form is for first time visitors with appointments that are already scheduled.

 

COMMON QUESTIONS

This section of the form hopes to answer many of the common questions you may have about us. We ask you read each section carefully to allow us to be as transparent with you as possible.
 

Common Fees - All prices are without tax and are subject to change
 

  • Exams: $126
  • Recheck Exams: $97
  • Vaccines (priced per vaccine): $45.00-$55.00
  • Rabies Titer for Export (4-6weeks for return of results): $711.45
  • Spay/Neuter (based on species and weight): $700.00+
  • 4Dx Heartworm/Tick borne disease bloodwork: $97
  • Fecal Testing: $137.00
  • Urinalysis: $156.00
  • Initial Rehab Consult: $257
     
Common Fees *


Payment Options
 

We accept payment in Cash, Visa, Mastercard and Debit. We do not accept Cheque or American Express. We do not offer payment plans or delayed payments and funds are due at time of service. If in need of financial assistance, please try one of the following options;
 

  • Friends and Family
  • Your bank to discuss line of credit or credit card options
  • Pay Day Loan companies: Money Mart, Pay2Day, Cash 4 You etc.
  • Fairstone Financial: same day personal loan services


We are not set up to accept funds from PAW Canada or Trustees as funds often get lost or delayed. We do work with rescues and service dog organizations, we ask you call ahead with all relevant information before booking an appointment to ensure we can work with your group efficiently.


We do offer Family Wellness Plans, information for them can be found here (https://www.searsanimalhospital.ca/family-plans/), which offers a 25% discount compared to using and paying for the listed services as needed, and is billed in monthly payments.
 

Payment Options *


Product Orders
 

Sometimes we do not have the product you need in stock, but we have the ability to order it in within 24-48 business' hours (weather and courier dependent). When in need of a drug or food refill, we ask you call or email in with the name, size and amount of the food, treat, drug or item you need and give us 48hrs to have it approved, ordered and received.


All prescription medications are required to be reviewed and approved by our veterinarians. This can occasionally be delayed and we ask you call in drug orders before you have a couple days left of medication to ensure we can get it approved, ordered and received in time.


We often order medications from compounding pharmacies. These pharmacies allow us to make up medications in different formats or strengths not commonly available commercially. These products can take up to two weeks to order and receive and we ask that you order accordingly as we rarely stock these product. To make them easy to identify, these medications have "(C)" at the beginning of their descriptions. Pre-payment may be required.
 

Product Orders *


Returns and Refunds
 

All food items are returnable under the palatability guarantee from the respective manufacturer (subject to change without notice). We ask you return the product to the clinic to allow us to properly submit it to the manufacturer.


Medications once they leave the clinic can not be refunded due to regulations around handling and storage of pharmaceuticals. Some medications are special order items and you may be required to purchase the full quantity ahead of time and some may remain following the end of treatment. We will inform you if this will occur.
 

Returns and Refunds *


Estimates
 

We try our best to be as transparent as possible, please feel free to request a price estimate as needed for any services we recommend. Some estimates require an exam by a veterinarian or veterinary technician in order for us to build an accurate and tailored treatment plan.
 

Estimates *


Annual Exams
 

Please note that we require to examine your pet once every 365 days in order maintain a Doctor-Client-Patient Relationship to give or prescribe prescription medications.
 

Annual Exams *


Bloodwork and Medications/Preventions
 

Some medications and preventions require bloodwork or screening to be preformed on a regular or semi-regular basis. Without this bloodwork we may not be able provide medication or prevention.

 

  • 4Dx Heartworm screens can be done every other year with a signed waiver outlining the associated risks.
  • Medication for thyroid conditions require regular bloodwork to dispense medication dependent on the patient's condition.
  • Some medications (like NSAIDs) require regular bloodwork (every 6-12 months) to ensure that it is not harming the patient.

Bloodswork and Medications/Preventions *


Missed Appointments
 

We understand things do not always go as planed. We want to ensure we have the ability to see pets in need as soon as possible. When an appointment is missed and we are not informed, this is considered a "No Call, No Show". If there are two "No Call, No Shows", then a non-refundable deposit equaling the cost of the exam fee or service being preformed that day is required at time of booking. The deposit will then be used and paid against your visit at the time of the appointment. Please call or email if you need to change your appointment.
 

Missed Appointments *


Vacation
 

In the event you are taking vacation and not taking your pets, we ask you inform the clinic by email to allow us to provide your pet ongoing care while you are gone. Please include:
 

  • the dates you will be gone
  • who will be taking care of your pets and their contact information
  • the level of care to provide
  • how to bill for services rendered


By providing this information, we meet our legal requirements and also meet your expectation of care from us.
 

Vacation *


Zero Tolerance Policy
 

Sears Animal Hospital has a zero tolerance policy against verbal, physical or emotional abuse towards our staff and other clients and pets. This includes raised voices, shouting, threatening (physical, emotional or manipulative), cursing and any form of violence. You may be asked to leave or our phone call will be ended. We reserve the right to refuse further care with you or your family members. This acts as a warning for all clients on file (primary and secondary owners).
 

Zero Tolerance Policy *

CLIENT INFORMATION

(Please include full name, phone number and relation). This individual listed will be able to make medical decisions for the pet, including medication, treatment, diagnostic and surgery approvals, as well as book appointments for the pet.

PATIENT INFORMATION

(so we have your pet’s full medical record for the best care)

Please select any options that apply so we can tailor your pet’s visit *

ADDITIONAL PETS

 
Name
 		 Gender Age Species Breed Colour Behaviour
1.
2.

APPOINTMENT INFORMATION


We are open Monday-Friday from 8:00am-6:00pm, and Saturday from 8:00am-12:00pm. Please note Saturdays are our most popular days and we do not always have a veterinarian in the building on Saturdays, we often will only have technician appointments or only be open for order pickups and appointment scheduling.

*Please note if this appointment is for booster vaccines, please provide the date of the first vaccination.

CONSENT FOR COMMUNICATION & MEDIA USE

In accordance with Canadian Anti-Spam Legislation (CASL), we require your written consent to send you any commercial electronic messages. Without your consent, you will not receive any emails, including estimates, invoices, or messages from our staff or veterinarians.

 

We also love featuring our patients on social media. Consent for use of images and videos can be withdrawn at any time; however, content shared during active consent may remain published but will not be reused.

 

Please indicate what forms of communication are allowed: *

 

Note: If you opt-out of email, you will not receive invoices, estimates, or reminders.

  Email
  Physical Mail
  Text Message (SMS)
  Email Newsletter
  Use of Pictures/Videos
Security Question *